OkayBet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how OkayBet ("OkayBet," "we," "us," or "our") collects, uses, discloses, and safeguards personal information relating to individuals ("you" or "Player") who access or use the OkayBet website, mobile application, and all associated gaming services (collectively, the "Platform").

OkayBet is committed to protecting the privacy and security of your personal data. We operate in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission of the Philippines.

By registering an account on OkayBet, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

2. Data Controller

OkayBet is the data controller responsible for the personal data collected through the Platform. As data controller, OkayBet determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy laws.

OkayBet has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy regulations. You may contact the DPO using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

OkayBet collects personal data from you in the following categories:

3.1 Registration and Identity Data

When you create an OkayBet account, we collect:

• Full legal name;
• Date of birth (to verify that you are at least 21 years of age);
• Email address;
• Mobile phone number;
• Residential address, including city (e.g., Manila, Cebu, Davao, Quezon City, Makati) and province;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and verify your identity, we may collect:

• Government-issued identification documents (e.g., Philippine passport, driver's licence, SSS ID, PhilSys national ID);
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie photographs for liveness verification;
• Proof of payment method ownership.

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps;
• Payment method details (e.g., GCash account reference, PayMaya reference, BPI/BDO/Metrobank account details — stored in tokenized form only);
• Transaction history and account balance records.

3.4 Gaming Activity Data

• Game sessions, bet amounts, game outcomes, and win/loss records;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status).

3.5 Technical and Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Session logs, access timestamps, and navigation data;
• Cookie identifiers and similar tracking technologies (see Section 7).

3.6 Communications Data

• Records of your communications with OkayBet customer support, including chat transcripts and email correspondence;
• Feedback, survey responses, and complaints submitted to OkayBet.

4. How We Use Your Personal Data

OkayBet uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your OkayBet account, including processing deposits and withdrawals in Philippine Peso;
• Service delivery: To provide access to games, process bets, credit winnings, and deliver all features of the OkayBet Platform;
• Identity verification: To verify your age (21+), identity, and payment method ownership in compliance with applicable regulations;
• Legal and regulatory compliance: To comply with anti-money laundering laws, tax reporting obligations, and any lawful requests from Philippine regulatory or law enforcement authorities;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, and other prohibited conduct;
• Responsible gaming: To administer responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion;
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services;
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and develop new features;
• Marketing communications: To send you promotional offers and updates about OkayBet, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.

5. Legal Basis for Processing

OkayBet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and OkayBet (i.e., to operate your account and deliver gaming services);
• Legal obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations and tax obligations;
• Legitimate interests: OkayBet has a legitimate interest in processing certain data for fraud prevention, platform security, and service improvement, provided such interests are not overridden by your privacy rights;
• Consent: Where OkayBet relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

OkayBet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

6.1 Service Providers

OkayBet engages trusted third-party service providers to assist in operating the Platform, including payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank partner gateways), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on OkayBet's instructions and in accordance with applicable data privacy laws.

6.2 Regulatory and Law Enforcement Authorities

OkayBet may disclose your personal data to Philippine regulatory bodies, law enforcement agencies, or courts where required by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering regulations and any lawful request from the Anti-Money Laundering Council (AMLC) of the Philippines.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of OkayBet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.

6.4 With Your Consent

OkayBet may share your personal data with other third parties where you have provided your explicit consent to such sharing.

7. Cookies and Tracking Technologies

OkayBet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. You cannot opt out of these cookies while using the Platform.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience.
• Analytics cookies: Help us understand how players interact with the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content about OkayBet. These are only set where you have provided consent.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform. Detailed instructions for managing cookies are available in your browser's help documentation.

8. Data Retention

OkayBet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The retention periods applicable to each category of personal data are set out in the table in Section 3 of this Policy.

Where your account is closed — whether at your request or by OkayBet — we will retain your personal data for a minimum of five (5) years following account closure to comply with anti-money laundering regulations and to resolve any outstanding disputes or legal claims. After the applicable retention period expires, your personal data will be securely deleted or anonymized.

Data that has been anonymized (i.e., data from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data under applicable law.

9. Data Security

OkayBet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• AES-256 encryption for data stored at rest on OkayBet servers;
• TLS 1.2 or higher encryption for all data transmitted between your device and the Platform;
• Multi-factor authentication options for player accounts;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable Philippine law.

While OkayBet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your account credentials and for notifying OkayBet immediately if you suspect any unauthorized access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, OkayBet will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act of 2012.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by OkayBet:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Policy;
• Right of access: You have the right to request a copy of the personal data OkayBet holds about you, along with information about how it is being processed;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to OkayBet's legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that OkayBet has processed your personal data in violation of applicable law.

To exercise any of these rights, please contact OkayBet's Data Protection Officer using the contact details in Section 14. OkayBet will respond to all data rights requests within fifteen (15) business days of receipt. We may need to verify your identity before processing your request.

11. Children's Privacy

The OkayBet Platform is strictly intended for individuals who are at least 21 years of age, consistent with Philippine regulations applicable to online casino gaming. OkayBet does not knowingly collect personal data from individuals under the age of 21.

If OkayBet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at the details provided in Section 14.

12. Third-Party Links

The OkayBet Platform may contain links to third-party websites or services for informational purposes. OkayBet is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected by OkayBet through the Platform.

13. Changes to This Privacy Policy

OkayBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before the amendment takes effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how OkayBet protects your personal data. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or OkayBet's data processing practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with OkayBet's response to your data privacy concern.